Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client service crew is taught to fairly quickly address all of our shared hosting users’ queries and advice demands. Via our ticketing system, it is also possible to submit your issue and a support staff representative will, no doubt get back to you within maximum 60 minutes. Basically, practice indicates that the typical response time is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us anytime necessary. Our staff of consultants will undoubtedly be on–line for you 24x7x365 to answer to all your problems and to handle any issue that you might have. You are able to post a technical support ticket from the tipkao.com Control Panel or send us an email whenever. Furthermore, on business days, you’ll be able to ring us or take advantage of the online chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want support while working within the Control Panel, you are able to always press the Help control key and pick your question in the list of content articles that will pop up. We have as well turned lots of the articles into instructional videos. The collection of video lessons will come up if you click on the Videos option located on the top right.