Tech Support Channels
A One–Hour Response Guarantee
All your assistance requests will be replied to in no more than 1 hour after the ticket or e–mail is submitted. If your case requires further assistance from a sysadmin, we’ll direct the ticket or the email to the person on duty and we will leave a comment to let you know that more time will be needed for finding the optimal solution. If you make use of our Managed Servers package, any of the server administration tasks included there will be completed whenever you choose.
A First–Class Customer Support Service
We will be at your disposal 24x7x365 to answer any questions that you may have with regard to our Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need assistance with server admin procedures, you can take a glance at our Managed Servers package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as installation and problem troubleshooting procedures
A User–Friendly Help Section
We have provided the Control Panel with an extensive knowledge base, which offers detailed explanations of all its features and functionalities. Besides, we have shot detailed video tutorials that will further reveal to you how to carry out a particular action or troubleshoot a commonly experienced problem. All the help articles and the tutorial video clips are readily accessible from each Control Panel section through the Help and Videos buttons located in the top right corner.