24/7 Customer Support
Learn more about what ‘customer support’ signifies in the web hosting community and about the different support forms.
Being able to get in touch with your shared hosting supplier any time you have any type of questions or encounter any issues is important and how fast they'll answer and take action can be crucial, in particular when your site is business-oriented, as longer downtime can often mean losing potential clients. The support solutions are, in addition a quick way to identify actual providers from resellers. The latter usually reply just to e-mail messages or support tickets and you'll need to wait for a day or longer so as to receive an answer. When the problem requires a few responses, you will end up losing several days so as to have a basic problem fixed. When you use an authentic and trustworthy website hosting company, you will be in a position to contact the support anytime and get a quick reply no matter what the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting packages are round-the-clock, which means that you can forget all about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email message. If you currently have an account, you are able to open a support ticket on top of the other three methods of contact. You are able to pick the best way to contact us based on what your location is or what device you're using. We're able to assist you for almost any webhosting-related query that you have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the maximum response time will never exceed 1 hour.