What does ?phone support? imply in the world of Internet hosting?
If you've ever had a shared hosting account in the past or you have dealt with any other online service, you probably know from your personal experience that for many things it's better to talk to a live person on the telephone than to exchange tickets or e-mail messages. If you want to know more about a particular service before you decide to purchase it or in case something small-scale should be made, for instance, it will be much easier and a lot faster to do it in real time. When you are able to speak with representatives by phone, it is also very likely that you're dealing with an actual website hosting provider, not a reseller. The type of support that you will get by phone varies between different companies - from very general matters to experienced technical support. Generally most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complicated technical issues are handled through email and / or tickets.
Phone Support in Shared Hosting
We believe that having the option to talk to a live agent is rather important, so we have 3 support lines all around the world (USA, UK and Australia) and you're able to contact us on the phone for 14 hours every day. If you consider buying one of our shared hosting, for instance, you're able to give us a call and find more about our services prior to ordering so as to be sure that we meet all system requirements for your web sites. Following the purchase, you'll be able to get in touch with us about any kind of sales and / or billing problems you may have, or receive any general or basic technical info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for strictly technical issues you can use our ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of an issue.