One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and in what way does it enhance user experience?
If you’ve got a website, a problem may always emerge and it doesn’t automatically need to be associated with the web hosting service. For instance, something could go wrong when you update a script or some critical content could be modified or erased by chance. Whatever the nature of the problem is, you’ll have to contact the respective technical support staff and ask them to recover a backup or to help you fix the problem that you are experiencing. How timely they will do it will determine the length of time that your websites will be inaccessible. For certain sites such as social networks or shopping portals, a continued outage often equals losing users and money. For this reason, it is of critical importance that you use the services of a company that offers not only a very good customer care service, but also a well-timed one.
One-Hour Response Guarantee in Shared Hosting
If you are using one of our shared hosting and you have an inquiry or encounter some obstacle, you can touch base with us 24-7 by submitting a helpdesk ticket or by sending an e-mail and we will make certain that you obtain a reply in less than 60 minutes. If the issue can be sorted out, we will do it before we get back to you, whilst if there is something that you need to do on your end, we will provide you with all the needed information – what settings to check, what workable solutions to try out, and so on. Normally, you will get a reply within no more than half an hour, which suggests that waiting for hours on end or even for more than 1 day to get help is something unthinkable. Our sixty-minute reply guarantee applies to any enquiry that you might have – billing, technical or general.