One-Hour Response Guarantee in Shared Hosting
If you are using one of our shared hosting and you have an inquiry or encounter some obstacle, you can touch base with us 24-7 by submitting a helpdesk ticket or by sending an e-mail and we will make certain that you obtain a reply in less than 60 minutes. If the issue can be sorted out, we will do it before we get back to you, whilst if there is something that you need to do on your end, we will provide you with all the needed information – what settings to check, what workable solutions to try out, and so on. Normally, you will get a reply within no more than half an hour, which suggests that waiting for hours on end or even for more than 1 day to get help is something unthinkable. Our sixty-minute reply guarantee applies to any enquiry that you might have – billing, technical or general.