There are a number of ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. It’s the easiest means of communication for several reasons. In case no client care team representative is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. In addition, you can copy ‘n’ paste extensive bits of info without needing to worry about printing errors, and in case a certain problem requires more time to be solved or a number of replies need to be exchanged, all the info will be in the very same location, so each party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are often separate from the hosting platform, which suggests that if you have to provide information or to adhere to instructions, you will need to use no less than 2 separate admin dashboards and this number can increase in case you desire to manage several domains. Furthermore, a lot of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while you’re browsing your files or configuring various settings. The ticketing system is being closely monitored 24-7-365 by our customer service team members and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to obtain assistance. Unlike some web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and request info regarding any billing or technical problem. In addition, you can read a selection of educative articles, which will help you resolve the most commonly experienced problems yourself.